Retail Customers

Our Guarantee - Purchasing on-line or through a catalog without actually seeing and touching the product can sometimes be a little uncomfortable for some people. Therefore we offer this simple guarantee:

Buy any of our products, keep it for up to 30 days, and if you are dissatisfied, return it to us.
We'll refund your original purchase price and the original shipping costs. No questions asked.

For your on-line ordering safety, we are pleased to offer the services of PayPal®, a world leader in on-line fund transfers. Their secured servers, encryption and fraud detection software offer a much higher level of consumer credit protection than we could achieve on our site. Just browse our product pages and use the Add to Cart button. Your order information will automatically be transferred to the PayPal secured server where you can continue to enter credit card and billing information with the utmost in safety. You do not have to create a permanent PayPal account in order to use their services.

Shipping Time & Destinations

• Our in-stock products ship within 2 business days of order receipt.
• Our normal shipping destinations include the Continental US, Alaska, Hawaii, APO, and FPO addresses. At this time we are unable to routinely ship to international destinations with our web-site shopping cart. Please contact us directly for shipping options and cost for international shipments.
• Any out-of-stock item may be backordered by contacting us with your request. Once an item becomes available, we will notify you so that you may complete your order.

Shipping Fees and taxes

Shipping fees are included in our prices and include ground-based transportation, high quality cartons, packaging materials, and insurance. Considering the destination, we choose shipping methods that allow tracking, delivery conformation, insurance and reasonable delivery times. Overall, this policy protects your purchase and leads to a higher level of customer satisfaction. If you provide an e-mail address, tracking information will be supplied when products ship. Virginia residents are subject to 5% sales tax, calculated at checkout time.